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Refund Policy

A LEGAL DISCLAIMER

The information below outlines MatrixLab’s general refund policy. It is intended to inform customers of our approach to refunds but does not constitute legal advice. Please consult a legal professional to tailor this policy to your location and business structure. By using our services, you agree to the terms of this refund policy.

REFUND POLICY - THE BASICS 

MatrixLab is a digital creative studio offering personalized services such as logo design, branding, websites, and digital content. Because our services are custom-made and tailored to each client, we do not offer refunds once the creative process has begun (e.g., concept delivery, design drafts, or revisions).

Refunds may be considered only under exceptional circumstances, such as a confirmed error in service or non-delivery of the agreed project. Requests must be made within 3 business days of final delivery and will be assessed individually.

Clients are encouraged to review their project scope and expectations before placing an order. We offer consultations and clear outlines to ensure satisfaction before work begins.

WHAT TO INCLUDE IN THE REFUND POLICY

MatrixLab’s refund terms address the following:

  • No refunds once custom work has started

  • Deposits are non-refundable

  • Refunds may only be considered for service errors or non-delivery

  • Requests must be made within 3 business days of delivery

  • Each case will be evaluated individually, but refunds are not guaranteed

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